The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website that is not the property of, or licensed to, the operator is acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
For all intents and purposes, our legal domicile remains the United Arab Emirates and all governing laws applicable remain the law of UAE only.
Shipping & Delivery Policy
Get your order when and where you want it!
Anywhere when shopping on our site. Delivery fees are added to the total order value.
Delivery time within 2-4 working days
Please note that our service includes delivery only and does not include the installation of any piece or product
Delivery depends on the information that you fill out when placing your order in our store.
Delivery fees are not refundable upon exchange or exchange of products.
AlHatal will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
Cancelation & Refund Policy
We are happy to assist you and manage all your returns and / or exchange requests!
Our return policy is valid for a period of 14 days from the date of receiving the product, and only applies if the product is new and in a condition that allows it to be resold, and the consumable components and accessories are still sealed with the presence of the packaging and all packaging materials. Based on this, the product is replaced or refunded within 14 days.
Products purchased through the website can be returned and / or exchanged by hand pickup or delivered directly.
Please ensure that the returned item (s) is accompanied by an order confirmation and a copy of the delivery notice, along with all accessories and free gifts.
If you have received a defective product (such as if it was delivered to you and contains damaged or missing parts, or has any obvious damage), it can be returned and replaced, or you can get the full amount paid upon approval.
Please remember:
The product (s) must be in its original packaging and not unopened, with the original product order confirmation, delivery notice, accessories, and free gifts.
If the customer has paid the credit card, a refund will be made to his account, and a confirmation email will be sent to him.
If the customer has paid in cash, the value will be refunded in cash.
If the customer loses his bill within the fourteen days, he can request a copy from our after-sales service team or call us at, and a copy of the invoice will be e-mailed to him.
For more information, please do not hesitate to contact us. We are very happy to serve you.
Governing Law and Jurisdiction
Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
Address & Contact Details:
UAE-Dubai, Main office – Abo Hail Area
+971 50 811 4050
